Maine PC Solutions Remote Support
Our remote software protects any and all information passing between host and guest systems while in session. This includes data, file transfers, keystrokes, and chats—using encryption similar to that used by many banking and government institutions. Data transmitted between the user’s browser and the server through a proprietary protocol and our AES-256 encryption algorithm. In addition, all cloud instances of ConnectWise Control \ Screen Connect are automatically encrypted with SSL certificates ensuring that your information is always safe.
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Frequently Asked Questions
Please reach us at support@mainepcsolutions.com if you cannot find an answer to your question..
Is it safe to allow remote control of my computer?
Only allow somebody you know to remote into your computer. There are a lot of scams out there with people pretending to be from Microsoft or some other company telling you they have been “Notified” that your computer is infected with a virus or some other issue. They will tell you they can fix it for you and ask to remote in. At that point they have access to do anything they want to your computer including infect it, steal your data, or install malicious applications used for identity theft.
Can anyone else see the remote session?
Our Relay service is responsible for handling traffic to and from the remote server. All traffic is automatically encrypted with AES-256 block encryption and RSA provided by the Microsoft RSA/Schannel Cryptographic Provider. These particular implementations of the AES-256 and RSA algorithms have been designated as FIPS compliant for out remote servers on Windows. For more information, see Microsoft’s documentation on FIPS 140 Validation. FIPS Compliance. The Federal Information Processing Standard 140-1 (FIPS 140-1) and its successor FIPS 140-2 are United States Government standards that provide a benchmark for implementing cryptographic software.
What is the benefit of having your Remote Support software on my computer?
Having Maine PC Solutions Remote Software installed on your computer will allow us to help resolve issues remotely without the hassel of bringing your computer to us. Many issues can be resolved in minutes with you on the phone or after hours so as not to interupt you day.